Infrastructure & Networks

CallMatrix — a complete cloud dialer for your calling teams

A cloud contact-centre dialer built on VICIdial — predictive, progressive and manual dialing with live agent and campaign dashboards.

Overview

CallMatrix Cloud Dialer

CallMatrix is our own cloud contact-centre platform, engineered on the proven open-source VICIdial core and tuned for Indian calling operations. It gives sales, collections and support teams predictive, progressive and manual dialing, inbound and blended queues, call recording, live wallboards and detailed reporting — hosted, configured and supported by us, so you get an enterprise dialer without building one from scratch.

Infrastructure & Networks at Cynatech — CallMatrix Cloud Dialer

What we deliver

Predictive, progressive, preview and manual dialing

Inbound, outbound and blended campaigns with IVR and skills-based routing

Agent softphone with disposition, call-back and DNC handling

Call recording, live monitoring, whisper and barge-in

Real-time wallboards and campaign, agent and lead reports

CRM and API integration, with cloud hosting and support

Why clients choose us

More talk time

Predictive dialing keeps agents on connected calls, not waiting.

Full control

Campaigns, IVRs, routing and dispositions tailored to your process.

Record & monitor

Every call recorded, with live monitoring and barge-in for quality.

Hosted & supported

We run the platform so your team just logs in and calls.

Talk to a specialist

Get expert advice and a tailored proposal for CallMatrix Cloud Dialer.

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How we deliver CallMatrix Cloud Dialer

Discovery

Understand your campaigns, agent count, call flows and compliance needs.

Provisioning

Set up the CallMatrix server, voice trunks (SIP) and numbers.

Configuration

Build campaigns, IVRs, dispositions, scripts and agent logins.

Onboarding & training

Train supervisors and agents and import your lead lists.

Support & tuning

Monitor performance and tune dialing ratios, trunks and reports.

FAQ

Frequently asked questions

Can’t find what you’re looking for? Contact our team.

Yes. CallMatrix is built on the proven VICIdial open-source core, configured, hardened and supported by Cynatech, with our own setup, integrations and reporting on top.

No. We host CallMatrix on secure cloud servers and manage it for you. On-premises deployment is available if you prefer to keep it in-house.

Yes. We connect your SIP trunks and phone numbers and can integrate with your CRM or in-house systems through its API.

CallMatrix supports DNC lists, calling-time windows, consent handling and call recording so you can run campaigns in line with TRAI and your own compliance policy.

Let’s talk about your IT priorities

Tell us what you need and a specialist will respond within one business day with a tailored proposal.

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